Refund Policy

This policy covers all services provided by MeshCouture — 3D garment design, virtual sampling, digital fitting and motion, and consulting. Because our deliverables are custom digital work produced against your brief, refund rules differ from those for off-the-shelf goods.

Work begins consuming studio time as soon as an engagement starts — pattern research, drafting, and simulation cannot be "returned" once performed. Refunds are therefore tied to work not yet performed, rather than to deliverables already produced. Nothing in this policy limits statutory rights you may have as a consumer under the laws of [Jurisdiction].

• A deposit (typically 40–50% of the engagement fee) reserves studio capacity and covers project setup.
• If you cancel before any work has begun, the deposit is refunded in full, less any payment-processing fees we cannot recover.
• Once work has begun, the deposit is non-refundable, as it compensates reserved capacity and work already underway.

Milestone payments for completed and delivered (or deemed-accepted) milestones are non-refundable. If an engagement is cancelled mid-milestone, that milestone is billed pro rata for the work performed, and any prepaid excess is refunded.

• Before work begins — full refund of all payments, less unrecoverable processing fees.
• During an active milestone — pro-rata billing for work performed; the remainder of that milestone's prepayment is refunded.
• After a milestone is accepted — no refund for that milestone; prepaid amounts for future, unstarted milestones are refunded in full.

Cancellations must be sent in writing to admin@novahubs.shop and take effect on the date received.

If the Studio cancels an engagement for reasons other than your breach — for example, capacity or circumstances beyond our control — we refund all payments for undelivered milestones in full and hand over completed work to date. If we cancel because of your material breach, the cancellation-by-client rules above apply.

Every engagement includes the revision rounds stated in its proposal. If a deliverable does not materially conform to the agreed scope, tell us within the 10-business-day review window and we will correct it at no charge. Requested corrections are the first remedy; refunds for a deliverable are considered only when a material non-conformity cannot be corrected within a reasonable time.

• Completed and accepted milestones, including all delivered files.
• Work in progress billed pro rata after work has begun.
• Rush or expedited scheduling fees, once the accelerated schedule has started.
• Third-party costs incurred on your behalf (licensed assets, stock materials, avatar libraries) that cannot be cancelled or returned.

Email admin@novahubs.shop with your project name, invoice number, and the reason for the request. We acknowledge requests within 2 business days and resolve them within 14 days, including any pro-rata calculation.

Approved refunds are issued to the original payment method within 10 business days of approval. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

If you dispute a charge with your bank or card issuer, please contact us first — most issues are resolved faster directly. We reserve the right to suspend work and withhold undelivered files while a chargeback is under review, and to contest chargebacks for work that was delivered as agreed.

Where the consumer protection laws of [Jurisdiction] give you rights that cannot be excluded — including any right of withdrawal or remedies for services not performed with reasonable skill and care — those rights apply alongside this policy and are not limited by it. Note that under many such laws, the right of withdrawal for custom digital services ends once you expressly agree that work may begin.

We may update this policy; the version dated above applies to engagements begun after its publication. Questions about refunds: admin@novahubs.shop.